Warranty Policy
Warranty Policy
At Timeless Mods, we are committed to providing high-quality watches you can trust. That’s why we offer a 1-year limited warranty on all our timepieces, starting from the date of purchase.
What Our Warranty Covers
Our warranty protects against manufacturing defects and craftsmanship issues under normal use. If your watch experiences such issues within the warranty period, we will repair or replace it at no additional cost.
Examples of Covered Issues
- Faulty movement or internal mechanism failure
- Manufacturing defects affecting the case, dial, or hands
- Problems with assembly that impact the watch's functionality
What Is Not Covered
This warranty does not cover:
- Damage from accidents, misuse or improper handling
- General wear and tear, such as scratches, discoloration or aging of materials
- Issues caused by unauthorized repairs or modifications
- Straps or other replaceable parts unless due to manufacturing defects
How to Make a Warranty Claim
- Contact Us: Email our customer support team at support@timelessmods.com or at +40 756 810 380 with your name, proof of purchase, and a description of the issue.
- Provide Evidence: Include photos or videos to help us assess the problem.
- Resolution: If the issue is covered, we will arrange for repair or replacement.
Important Notes
- Warranty repairs or replacements do not extend the original warranty period.
- If the original model is unavailable, a comparable replacement may be offered.
- We reserve the right to repair rather than replace a watch if the issue can be resolved effectively.
- Shipping costs for sending the item to us may be your responsibility, while return shipping will be covered by us.
We value your trust and are here to ensure your satisfaction. Your confidence in Timeless Mods motivates us to craft excellence for every occasion.